FAQ's

What currency do you use?

Prices are shown in UAE dirhams (AED).

When will my order arrive?

Please read our shipping policy for dispatch and delivery information. For help with an existing order, email myelaur@gmail.com with your order number.

How do I request a return?

Read our return and refund policy for the return window and eligibility requirements. Contact myelaur@gmail.com before sending an item back.

How do I change or cancel an order?

Email myelaur@gmail.com with your order number and the change you need. We will check the order status and explain the available options.

How do I track my order?

Use the tracking link in your shipping confirmation or visit Track Order with your tracking number.

How can I contact ELAUR?

Email myelaur@gmail.com or use our contact form.